1. Scope
This policy applies to payments made directly to Just Rent for a listing plan, premium feature, verification service or other paid platform service. A rental agreement, rent, security deposit or brokerage payment made between users is outside the scope of this policy.
2. When a refund may be available
Refunds may be considered where a service was not activated due to a technical issue attributable to Just Rent, where a duplicate payment is confirmed, or where a refund is required under applicable law. The applicable offer, purchase screen or written confirmation may provide additional terms.
3. Non-refundable or used services
A payment may not be refundable when a listing, service, verification process or paid feature has already been activated, delivered or substantially used, subject to applicable law. Payment does not guarantee a specific number of enquiries, a tenant, property views, search ranking or a successful rental transaction.
4. Requests and review
Refund requests should be submitted through the official contact details published on the website or application with the account information, transaction reference, date and reason. We may review account activity, service delivery, payment records and potential fraud before making a decision.
5. Processing
Approved refunds will ordinarily be sent to the original payment method through the applicable payment provider. Processing times may depend on the provider and the user's bank. Taxes, gateway charges or other amounts may be treated as required by law and the applicable purchase terms.
6. Changes and contact
We may update this policy when services, pricing or legal requirements change. The latest version will be published on this page. For support, contact Just Rent through the official contact details published on the website or application.
Just Rent is operated by ABHISHEK ENGINEERING GROUP. GSTIN: GSTIN will be published after verification against the registration certificate.